Non Verbal Communication - Getting to Read Clients and Prospects Better

IMC Chicago Chapter Meeting
April 13, 2007

We all know how important it is to listen to clients and prospects. But how well do we pick up on the non-verbal cues?

Our presentation this month is by Dr. Anne Beall who will give us insights and examples on non verbal communication to help us connect better with clients and prospects in order to build a deeper level of trust.

Anne has conducted hundreds of in-depth interviews and focus groups across many industries. She specializes in analyzing what respondents say but sometimes, more importantly, what they do not say. Anne has an unusual sensitivity for people and has created a method for reading nonverbal behavior that can be used to read respondents when they are unable or unwilling to express their thoughts and feelings.

Dr. Anne Beall is President of Beall Research & Training, Inc. She specializes in applying principles and findings from Psychology to the business world. She has held positions at The Boston Consulting Group (BCG) and National Analysts and has conducted hundreds of research studies.

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